Who this policy covers
This policy applies to the PatternEngines company website and enquiries submitted through it. Individual portfolio products and consulting engagements may have separate privacy notices and contractual terms. For privacy questions, email contact@patternengines.com.
Information you provide
The contact form collects your name, email address, optional company name, the topic of your enquiry, and your message. An enquiry reference, submission time, and handling status are stored with the message. Please do not submit passwords, API keys, sensitive personal information, or confidential client data through this form.
How we use enquiry information
We use this information to review and respond to enquiries, discuss potential services, provide support, keep a record of the conversation, and protect the form from misuse. Submitting an enquiry does not subscribe you to a marketing list.
Website operation and preferences
The site saves your light or dark theme preference and your cookie preferences in your browser. You can update your cookie preferences using Manage Cookies in the footer, or remove saved preferences through your browser’s site-data controls. Our hosting service may process technical information needed to deliver, secure, and manage access to the website, such as request logs and essential authentication information. This website does not currently add analytics or advertising trackers.
Storage and service providers
Enquiries are stored in the website’s managed database. Website hosting and infrastructure providers process data to operate these services. Access to enquiry records is restricted through the hosting platform. Information may be processed in locations where those providers operate.
Sharing information
We use enquiry details to manage the request and may share relevant information with service providers supporting that work, or where disclosure is legally required. We do not sell enquiry information. If your request involves a separate product or service, we may ask you to contact its operator or agree how to refer the enquiry.
Retention and security
We retain enquiry information for handling the request, maintaining relevant business records, and meeting applicable obligations. Retention depends on the nature and status of the enquiry. We use access restrictions and managed infrastructure to protect records, but no internet service can guarantee absolute security.
Your requests
You can ask about information held in relation to your enquiry, request a correction, or request deletion by contacting us. We may need to verify your identity, and some records may need to be retained to meet legal or contractual obligations. Your legal rights depend on the laws that apply to you.
External websites and sharing links
Brand links and social sharing links open external websites with their own privacy practices. Information you provide to those services is governed by their policies. The company website does not control their data handling.
Changes and contact
We may update this policy as the website or our practices change. The effective date identifies the current version. For questions or requests, contact contact@patternengines.com.